Privacy Policy

Effective Date: May 23, 2026 · Last Updated: May 23, 2026

This Privacy Policy explains how Rider Systems Limited (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you use the Flux9 webinar platform at flux9webinars.com (the “Service”). By using the Service, you consent to the practices described here.

1. Information We Collect

Information you provide:

• Account information: name, email, password, phone number, business name.
• Payment information: processed by our payment providers; we do not store full card numbers on our servers.
• Content you upload: webinars, videos, presentations, email templates, registrant lists.
• Communications: messages you send to support, feedback, survey responses.

Information collected automatically:

• Device and usage data: IP address, browser type, operating system, pages viewed, time spent, referrer.
• Location data: approximate location derived from IP address (used for the NG/global site routing).
• Cookies and similar technologies (see Section 7).

Information from third parties:

• Payment processors confirm transaction status and provide limited card metadata (last 4 digits, brand).
• Analytics and advertising partners (e.g., Meta Pixel) where you have interacted with our marketing.

2. How We Use Information

• To operate, maintain, and improve the Service.
• To process payments, manage subscriptions, and prevent fraud.
• To send transactional emails (account, billing, webinar confirmations, password resets).
• To send marketing communications (with your consent where required; you may opt out at any time).
• To analyze usage patterns and improve our product.
• To comply with legal obligations, enforce our Terms, and protect our rights.
• We may use aggregated or anonymized data for any purpose, including indefinitely.

3. Legal Bases (GDPR)

For users in the European Economic Area, United Kingdom, or other GDPR-covered jurisdictions, we process personal data on the following legal bases: performance of a contract (to provide the Service); legitimate interests (to improve our product, secure our systems, and operate our business); your consent (for marketing and non-essential cookies); and legal obligation (tax, fraud prevention, compliance).

4. Sharing of Information

We share personal information only as follows:

• Service providers: payment processors, email delivery providers, cloud hosting and CDN providers, analytics providers, customer support tools. These parties are contractually required to safeguard your information and use it only for the purposes we direct.
• Legal disclosures: when required by law, court order, or to protect our rights, property, safety, or that of our users or the public.
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.
• With your consent: where you have authorized disclosure.

We do not sell personal information for monetary consideration.

5. International Data Transfers

We are based in Nigeria and may process and store your personal information in Nigeria and in other jurisdictions where our service providers operate. By using the Service, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your own. Where required by law (e.g., for EU/UK users), we rely on appropriate transfer mechanisms such as Standard Contractual Clauses.

6. Data Retention

We retain personal information for as long as your account is active and for a reasonable period thereafter to comply with legal, tax, accounting, and contractual obligations. Tax and financial records are retained for at least seven (7) years in accordance with Nigerian law. Backups containing personal data may persist for up to twelve (12) months after deletion from production systems before being overwritten.

7. Cookies and Tracking

We use cookies and similar technologies to operate the Service, remember preferences, analyze usage, and (where you have consented) deliver marketing. You can control cookies through your browser settings. Disabling essential cookies may degrade or disable parts of the Service. We honor Global Privacy Control (GPC) signals where legally required.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information (subject to our retention obligations described in Section 6).
• Object to or restrict certain processing.
• Request portability of your data in a structured, machine-readable format.
• Withdraw consent for processing based on consent (without affecting prior lawful processing).
• Opt out of marketing communications by following the unsubscribe link in any marketing email.

To exercise these rights, email support@flux9webinars.com from the address on your account. We will respond within 30 days. We may need to verify your identity before fulfilling a request. We cannot delete information that we are required by law to retain.

9. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect about you, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of sale or sharing of personal information. We do not sell personal information. To exercise California rights, contact us at the email above.

10. Nigerian Data Protection (NDPR)

For users in Nigeria, this Privacy Policy is intended to comply with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act, 2023. You have the rights described in Section 8. You may also lodge a complaint with the Nigeria Data Protection Commission (NDPC).

11. Security

We use industry-standard administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure. You use the Service at your own risk and are responsible for maintaining the confidentiality of your account credentials.

12. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance.

14. Contact

Rider Systems Limited
Lagos, Nigeria
Email: support@flux9webinars.com